Customer support

Questions about a campaign, a payment or a creator post? We’re here to help.

Email us

[email protected]

We reply within one business day. Include your business name and campaign name so we can find it quickly.

Setting up a campaign, choosing your area and topics, approving posts, or changing dates.

Payments are processed securely by Stripe. Your receipt is emailed when you launch. Ask us for a copy any time.

If something isn’t right with your campaign, see our Refund policy or email us and we’ll work it out with you.

Questions about a deal, the brief, submitting a post for approval, or getting paid.

Common questions

When am I charged?

You pay your campaign budget when you launch the campaign. Payment happens on Stripe’s secure page; AdGravity never sees your card number.

Does anything post without my approval?

No. Every creator post comes to you for approval first. You can approve it or ask for one round of changes.

How do I sign in?

Enter your business email on the sign-in page and we email you a one-time sign-in link. There’s no password to remember.

I didn’t get my sign-in email.

Check your spam or promotions folder, then request a new link. Links work once and expire after 15 minutes. Still stuck? Email [email protected].