AdGravityRefund policy
You pay your campaign budget when you launch. Here is how refunds and cancellations work.
Before any creator accepts
If you cancel before any creator has accepted your campaign, we refund your payment in full.
After creators accept
Once creators have accepted, the amounts reserved for them are committed to the campaign. You can still cancel the rest of the campaign; email us and we will confirm what can be refunded.
If a post doesn’t happen
If a creator who accepted your campaign does not publish the approved post in the posting window, we will either replace them with another creator or refund the amount for that post, whichever you prefer.
If something isn’t right
If a published post does not match what you approved, tell us within 7 days of it going live. We will ask the creator to correct it or remove it, and if it can’t be fixed we will refund the amount for that post.
How refunds are paid
Refunds go back to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.
How to ask
Email [email protected] with your business name and campaign name.